Frequently Asked Questions (FAQs)
1. What is Genzylo®?
Genzylo® is an online store specializing in high-quality, educational, and interactive toys for babies, toddlers, and young children. Our products are designed to inspire creativity, enhance learning, and bring joy to every moment of play.
2. What types of products do you offer?
We offer a wide range of toys, including:
- Montessori-inspired learning tools.
- Interactive and musical toys.
- Educational puzzles and games.
- Indoor and outdoor activity toys.
3. Are your toys safe for children?
Yes, all our toys meet stringent safety standards and are crafted with child-safe, non-toxic materials to ensure the well-being of your little ones.
4. What age groups are your toys designed for?
Our toys cater to children aged 0 to 6 years, with specific categories tailored to various developmental stages:
- Babies (0-12 months)
- Toddlers (1-3 years)
- Preschoolers (3-6 years)
5. Do you ship internationally?
Yes, we offer worldwide shipping. Shipping times and costs vary depending on your location. Please refer to our shipping policy for detailed information.
6. How long does delivery take?
Delivery times depend on your location and the chosen shipping method. Typically, orders are delivered within 5-10 business days for domestic shipments and 10-20 business days for international orders.
7. What is your return policy?
We offer a hassle-free return policy. If you’re not satisfied with your purchase, you can return the item within 30 days of delivery for a full refund or exchange, provided it’s in its original condition. Please visit our Returns & Exchanges page for more details.
8. How can I track my order?
Once your order is shipped, you will receive a tracking number via email. Use this number to track your package on our website or the shipping provider’s platform.
9. Can I cancel or modify my order?
Orders can be canceled or modified within 24 hours of placement. After this period, we cannot guarantee changes, as the order may already be processed or shipped.
10. How do I contact customer service?
Our friendly customer service team is here to help! You can reach us through:
- Email: support@genzylo.com
- Live Chat: Available on our website during business hours.
- Contact Form: Fill out the form on our Contact Us page, and we’ll get back to you promptly.
11. Do you offer discounts or promotions?
Yes, we frequently run special offers, discounts, and promotions. Sign up for our newsletter to stay updated on the latest deals and exclusive offers.
12. Are your toys environmentally friendly?
We are committed to sustainability and offer eco-friendly toys made from sustainable materials whenever possible. Look for the “Eco-Friendly” label on our product pages.
13. Can I gift-wrap my order?
Absolutely! We offer gift-wrapping services for an additional fee. Simply select the gift-wrap option during checkout, and we’ll make your package extra special.
14. How do I know which toy is right for my child?
Each product page includes detailed descriptions, age recommendations, and benefits to help you choose the perfect toy for your child’s developmental stage.
For any other questions, feel free to reach out. We’re here to make your shopping experience with Genzylo® smooth and enjoyable!